You wouldn’t ever say “I’m not listening, but how can I help?”. But, this is how we often act. I’ll illustrate it with an example. John is frustrated, he isn’t happy with Bob’s…
Communication
I’ve talked before about one of my biggest leadership learnings. My job as a leader is not to generate a yes, instead it is to generate a trustworthy response, be that a yes…
Throughout my corporate career I looked at complaining as a particularly negative behavior. If I was committed to achieve a goal, that meant I did whatever was required to get it done and…
Are psychological techniques manipulative, would you feel uncomfortable if you you were able to take advantage of them? Some will say yes, and yet the reality of life is they are occurring all…