I had surgery to repair a hernia last week. It was quite an amazing experience in a number of ways. So much so I am going to share three insights about it here….
Customer Service
Back in my software development days , I used to cringe when I overheard one of our team members describing to a customer how great the new system would be. The customer would…
In the current times, any customer is a good customer. At least that is how it feels in the moment. When I began Oyster, that is how it felt. I needed customers, anyone…
I wonder how often you hear an apology as clear and simple as “We screwed up, how can we make it right?” From my experience not very often. A Learning Experience I had…