Ask someone about leadership and they will usually describe characteristics of leadership. Inspiring, trustworthy, visionary, are words that come to mind. These are words that describe our experience with leadership. We know it…
You wouldn’t ever say “I’m not listening, but how can I help?”. But, this is how we often act. I’ll illustrate it with an example. John is frustrated, he isn’t happy with Bob’s…
My first discussion about complexity ended up with my boss pointing out that I didn’t know what it was. At the time I didn’t care, it seemed like an apt description and I…
It started with what appeared to be a trivial discussion about a metric. My client had picked a key measure, the number of partner organizations. Maximizing the number of partner organizations would help…
I remember the situation well. Just after my boss left for a sabbatical break, a peer told me there would be some changes and part of my group would move under them. Until…