One of the things my clients generally don’t like doing is holding someone accountable. The context is typically confronting someone about something they haven’t done. Less often it is about something they have…
Performance Improvement
What is your cost of doing business? It’s a question I doubt you’ve been asked very often and I doubt you are excited by it. That is unless you are an accountant who…
One of the most important things a leader can receive is feedback. A leader’s success depends on their ability to engage others and bring them along with them. They are reliant on making…
The most common issue I see when using the GOST Model is mixing up goals and strategies. In fact, this is a common issue whatever the planning framework in use. When we do this, we…
The GOST Model is an excellent framework to chart the path from vision to goals, and the actions required to achieve the them. It begins by clarifying where we are going, encouraging us to…
Setting clear goals is a critical part of any leader’s job. It sounds simple and yet I come across a lot of vague and ambiguous ones. If we know it’s important, why aren’t…
When times get hard, our natural response is to work harder. That’s fine for a short period of time, but over the long term, the risk of burnout increases. This leads to fatigue,…
I learned an important thing about practice last week. You won’t get good at something unless you practice. That may sound obvious but there is a little more to it. Let me explain…
There is a new concept in online marketing called ‘return on attention’. Knowing our attention span is shrinking, it measures the value generated from the attention captured. This got me thinking of a…